Mystery Box Enquiries

For all Mystery Box questions, please scroll to the Mystery Boxes section at the bottom of this page.

Vintage Items

Returns Period

You have 60 days from the date you receive your item to return it for a refund.
We’re unable to offer refunds after the 60-day period.

Return Eligibility

To be eligible for a return, your item must be:

  • Unused

  • In the same condition as it arrived

  • Ideally in its original packaging

How to Return Your Item

Please send your return to:

Unit 2B
Cherry Walk
Sarratt
Hertfordshire
WD3 6AF

Include the following inside your parcel:

  • Full Name

  • Order Number

  • Reason for return

    • For sizing issues, let us know whether the item was too big or too small, and what size you usually wear

  • Email address

  • Payment method used

  • The item in its original condition

  • The original flyer (if available)

Return Shipping Costs

  • You are responsible for covering return shipping costs.

  • Shipping costs are non-refundable.

  • If your original order included free shipping, £3 will be deducted from UK refunds to cover the initial delivery cost.

  • For international orders, the equivalent original shipping cost will be deducted.

We recommend using a tracked and insured shipping service. Until we receive your returned item, it remains the sender’s responsibility.

Refund Process

Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be issued to your original payment method.

Refunds apply to the cost of the item only.
Shipping fees cannot be refunded.

Depop Orders

We do not provide refunds for items purchased through our Depop shop.
For any Depop order enquiries, please contact us directly on Depop.

Exchanges

If you would like to exchange your item for a different size or product:

  1. Follow the standard return steps above.

  2. Include a note inside your parcel stating it is an exchange and what you’d like instead.

  3. Email our customer service team so we can prepare your exchange:
    customerservice@vintageclub.uk

Late or Missing Refunds

If your refund has not appeared:

  1. Check your original payment method.

  2. Contact your bank or card provider, as processing times can vary.

If you still haven’t received your refund, email us at:
vintageclubuk@gmail.com

Mystery Boxes

We operate a no-refund policy on opened Mystery Boxes.

However, we offer two easy options if you’re not fully happy with the items you received:

1. Free Exchange (Like-for-Like)

You can return your Mystery Box items to us and receive an exchange free of charge.
We will replace the item(s) with another product of the same or higher value, based on sizing or your feedback.
For example, if you received a sweatshirt worth £75 that doesn’t fit, we’ll exchange it for another sweatshirt worth £75 (or higher, depending on stock).

2. Store Credit Voucher

If you prefer not to exchange the items, you can request a store credit voucher for the full value of your Mystery Box order.
Simply complete the Mystery Box form you received with your order, or email us directly.